FAQ’s

You've got questions, we've got answers!

You have Questions, We have Answers!

1. You say that your therapists are not generalists and only treat specific types of issues. Does that mean you deny people care?

Actually, we want to make sure you receive the right care. If after our free consultation, we are unable to meet your needs appropriately, we will provide you with referrals to therapists that could be a better match. It is very important to find a therapist that matches your needs rather than seeing the first person that shows up on the search engine. We would prefer to treat you ourselves, but if we cannot, we will ensure that you are linked to a more appropriate therapist that can better meet your needs rather than seeing us just because you called us first.

2. I have met with so many therapists and doctors in the past and have different diagnoses, can you help figure out what is really going on?

Our comprehensive mental health evaluation is designed to fully evaluate and incorporate all information available to help determine what the most probable diagnosis. We will provide you a summary report of the findings. This report can be sent to your treatment providers for follow up and possible treatment adjustments. You may also continue with BTC if you prefer and it is appropriate.

3. My medications aren’t working right, what can I do?

As therapists, we are unable to provide any advice regarding your medications. We recommend that you contact a psychiatrist, who are medical doctors that specialize in the treatment of mental disorders with medications. If you have concerns about medications prescribed for mental health problems, you should contact the doctor that prescribed them. Often times, your primary physician prescribes anti-depressants or anxiety medications.

4. Do you take insurance?

BTC are out of network providers. We will courtesy bill your insurance company and help with seeking reimbursement. Additionally, we will contact your insurance company to verify your benefits. Insurance plans vary tremendously, depending on a number of variables. It is important to understand your benefits ahead of time before you make any appointment with a provider. Depending on co-pays, deductibles, co-insurance, parity law, and plan benefits for mental health, you may be responsible for full cost of care for any service or limited services,

5. What are your fees?

Each therapist sets their own fees. We do offer sliding fee scales depending on your needs. Sliding scales can be discussed with your therapist before you first appointment.

6. What is an unlicensed therapist?

An unlicensed therapist is one who is registered with the governing board for their particular degree to provide therapy under the direct supervision of a licensed therapist. BTC employees registered psychological assistants who are currently in or recently graduated from a doctoral program and registered with the CA board of psychology to provide therapy. Each unlicensed therapist at BTC is directly supervised by one of the co-founders of BTC, who are licensed psychologists.

If you have any other questions, please feel free to contact us. We will be happy to answer or direct you to the answer you are looking for.

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